13 Tools to Motivate Your Staff Part 2
In part 1, we talked about 7 powerful tools to motivate your staff, here are 8 more
Here are 8 more powerful tools to motivate your staff.
1. Practice
Dealing with people persuasively is like acting, you must rehearse constantly. Go through potential scenarios with them (Mad, skeptical, pleasant, immediate book, foreigner). Record them (voice or camera) and let them see their performance. How are they perceived, what is their body language, what is their tonality like (people with very high pitched nasally voices would benefit from tonality training).
2. Reward people public, criticize in private.
Make a huge deal about their successes in front of everyone. But if you have to reprimand or provide criticism, do it in private. When people criticize in public that's where public speaking fears (and hatred of the person doing it) are born.
3. Friendly competition
Ranking them works wonders (1st place, 2nd place etc). They must want to do better naturally because they want to compete. In the end, the whole team (and you) win!
4. Help them with their fears
Rejection, failure, and public speaking are the top fears. Most people that are otherwise talented, confident and motivated get destroyed from these 3 things and keep them from reaching their goals. Remember, their goals are your goals too.
5. Identify all the points in their process that have failed
An expert staff member may leave because she is too frustrated. If only a little more attention was paid in the right areas, she would shine. Most office staff don't have the tools to understand what they are feeling at the time, how to fix it and what to do next and its paralyzing for some.
6. Watch For and Note Successes
Sometimes people naturally luck out and say or do certain things that make people pay you or feel good instantly. Take a note of that and teach it to the other staff members. Become a student of successful interactions.
Corning example: Top salesperson didn't say much , he just went to prospects and hit a glass (the glass he wanted them to buy) with a ballpene hammer. It didn't shatter and he closed practically every deal. Well, they showed that technique to other staff members and the company's overall revenue climbed. And so can yours.
7. Accountability
This is one of the most important tools. They have to be held accountable for their progress. Have daily meetings. One in the morning to discuss daily goals, One in the evening to discuss successes/results. Listen in on their conversations occasionally.
8. Lastly, Make Them Proud To Be Influential in your Office.
Nothing happens in this world without someone influencing someone else. Explain to them that its in the patient's best interest to go alogn with your diagnosis, or come in to your office instead of others because you offer high quality health care services.
In general, staff members are only as good as their training. With the proper tools, you can shape dental staff to your will without all the frustration at their lack of performance. And if you show them how to use those tools themselves, you can create a legion of super staff.
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